1. Ride with GPS Help Center
  2. Your Account
  3. Account and Membership

Manage your Subscription

  • Updated

A free Starter Ride with GPS account lets you access simple tools for planning trips and recording rides. A Basic upgrade will unlock a full suite of features in the mobile app like Turn-by-Turn Voice Navigation, Mobile Route Planning, Live Logging, and Offline Maps.  Or, become a Premium member to add on advanced route planning tools.

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Download the Ride with GPS mobile app

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Want to upgrade, or change your existing plan? Click on your subscription method in the left hand column to learn how to manage your membership. Not sure which level is right for you? Compare plans here. 

 

Subscription Terms

Paid subscriptions can be issued on our website, Apple’s App Store, or the Google Play Store. Regardless of where you make your purchase, all sales are final.

A Ride with GPS subscription renews until cancelled. Annual subscribers are sent an email reminder two weeks prior to their renewal date. Cancellations that occur after your renewal date will affect your next renewal. When a subscription is cancelled, you’ll retain access until the end of your current subscription period.

If you choose to cancel your subscription, you must do so from the platform in which you took out your subscription. The App Store and Play Store have their own policies around cancellation, and both storefronts require that you cancel at least 24 hours prior to your renewal date.

As a team of cyclists who build tools to serve our community, we stand behind our product and genuinely believe it will add value to your experience on the bike. If you’re not happy with your subscription, please reach out to info@ridewithgps.com so we can help.

 

Web Subscriptions

Upgrade

You can compare and choose a subscription level on our website here. Subscriptions taken out here will sync with your Ride with GPS app via your account, and will be purchased directly from Ride with GPS, without using the App Store or Play Store as reseller. 

Cancel

To cancel your next web subscription renewal, follow the steps below: 

  1. Select your profile icon in the upper right corner
  2. Click Manage Subscription. (Note: if you don't see this, it means that the account you are logged in to is a free Starter account that has never had a subscription or free trial activated on it.)
  3. Select "Free" from these options to cancel subscription, or select a different billing and subscription level to change your subscription.
  4. Click Confirm Change.

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Update Payment Method

  1. Log into your account on our website: www.ridewithgps.com 
  2. Click your profile icon in the upper right corner 
  3. Click Manage Subscription
  4. Click Update Payment Method > enter your details > Click Save

Download a Receipt

  1. Log into your account at www.ridewithgps.com. 
  2. Click your profile icon from the upper right corner of the main menu.
  3. Click Manage Subscription
  4. Click Transaction Log
  5. Click Receipt to the right of your relevant purchase.

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Your browser will then prompt you or automatically download the file receipt.pdf that you can then open with any PDF reader, such as Adobe Acrobat. You’ll likely find this in your downloads folder, but browser configuration may vary.

 

App Store Subscriptions

Upgrade

From a Free Starter Account

If you access a paid feature in the iPhone app as a free member, you'll be given the option to upgrade and unlock paid features via an in-app purchase. These memberships can be managed in the App Store, via the Apple ID that was used to complete the transaction. 

From a Paid Basic Account

If you have an existing Basic subscription, and want to upgrade to Premium, reach out to info@ridewithgps.com. We can set you up with a prorated upgrade.

Cancel

If you purchased your subscription through the app on iPhone, you can cancel your next renewal within your App Store settings.

  1. Open the iPhone Settings app.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap Ride with GPS.
  5. Tap Cancel Subscription or Cancel Free Trial.
  6. Note: If you see a “Renew” option, then you have canceled already. 

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Play Store Subscriptions

Upgrade

From a Free Starter Account

If you access a paid feature in the Android app as a free member, you'll be given the option to upgrade and unlock paid features via an in-app purchase.

From a Paid Basic Account

If you have an existing Basic subscription, and want to upgrade to Premium, reach out to info@ridewithgps.com. We can set you up with a prorated upgrade.

Cancel

You can cancel your next renewal in the Play Store following these steps: 

  1. Open the GooglePlay app on your phone
  2. Tap your profile icon in the upper right corner of your screen
  3. Tap Payments & Subscriptions > Subscriptions
  4. Tap Ride with GPS > tap Cancel Subscription

FAQs:

  • How do I apply a discount token? 
    • These can only be applied to subscriptions purchased on our website. Be sure to apply them before you sign up for a subscription. Click on your profile icon in the upper right corner > Settings > Access Token > enter token.
  •  My upgrade isn't showing up on the app/website.
    • Log out of your account and then log back in to push your subscription through. Be sure you are using the correct account credentials across both the web and app platforms.
  • How do I access my club membership benefits? 
  • How much does a subscription cost? Where can I see the details of the different subscription levels?
    • You can find cost information and additional details on our Pricing page. 

 

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